Refund & Cancellation

1. The 14-Day Right of Withdrawal

Under article 9 of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the consumer may, as a rule, withdraw from the contract within 14 days of its conclusion without giving any reason and without paying any penalty. Where the right is exercised, amounts paid are refunded to the consumer within 14 days.

To exercise your right of withdrawal it is sufficient to send a clear notice to info@xcollective360.com. Once paid sales begin, the relevant model withdrawal form and the full procedure will be provided in the Pre-Contractual Information Form.

2. Digital-Content Exception (art. 15/1(ğ))

For online courses and digital materials with instant access, there are situations in which the right of withdrawal may not apply under article 15/1(ğ) of the Distance Contracts Regulation. For this exception to be valid under Turkish law, (i) the absence of the withdrawal right must be clearly disclosed in the Pre-Contractual Information Form, and (ii) the consumer's express consent to performance beginning (access starting immediately) must be obtained. This is a disclosure-and-consent obligation, not an EU-style mandatory “waiver”.

3. Service Exception (art. 15/1(h))

For services such as one-to-one (1-1) live sessions and workshops, article 15/1(h) of the Distance Contracts Regulation may apply where, with the consumer's consent, performance begins before the 14-day period expires. In that context, the cancellation, reschedule, and no-show terms are as follows:

• Cancellation / reschedule: Scheduled sessions may be rescheduled free of charge with reasonable prior notice (the exact period will be stated in the checkout contract).
• No-show: Sessions missed without notice may be treated as performed.
• Consent: A live service beginning before the 14 days elapse takes place with the consumer's express consent.

4. Durable Medium & Refund Method

Contract information and consents are confirmed via a durable medium (for example, email). Approved refunds are made in a manner consistent with the payment method the consumer used and within the periods set out in the applicable legislation. The final terms on refund timing and method will be set out in the binding documents at checkout.

5. Draft Status & Checkout Stage

This page is a DRAFT published for transparency only. The binding Distance-Sales Contract and Pre-Contractual Information Form will be published when online paid sales go live (Phase 14) and will be presented in the purchase flow. This document does not replace those binding documents; in the event of any conflict, the checkout-stage documents and the applicable legislation prevail.